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'A CRM' - there is no such thing! We run an agency specialising in CRM, so it should come as no...

Why is there rarely any discussion for start up, small or medium size businesses? It would be...

Long before the term 'Customer Centric' was coined, I spent 10 years working for a truly customer...

CRM is not Sexy, but it works. ’Customer centric organisations are 60% more profitable than...

On average I spend more than 60% of my week helping clients who are not getting the most out of...

Retaining customers is crucial for the growth of your business. Here are some effective ways you...